Security Operations Specialist
Job Type: Permanent
Location: Hampshire
Benefits: Bonus and Benefits
Salary: to £45,000
Details: The Security Operations Centre Support Specialist is a role that will sit alongside the IT Security Department's Security Operations Centre (SOC). The SOC is currently responsible for the delivery monitoring and incident management services for the Visa Europe I.T. infrastructure and acts as the first responder to IT Security incidents. Based at Basingstoke, the role holder will provide 2nd and 3rd level support to the SOC. This will involve investigating security issues escalated by the SOC performing root cause analysis and then resolution. It will also assist in the customisation of our reporting tools to ensure the company systems are monitored and alerts reported inline with company policy and industry best practice. The role holder requires a solid foundation in I.T. infrastructure and the technologies and tools that support this infrastructure from a security perspective. The role will require working with consumers of the information from these technologies, along with future consumers of these technologies as the Visa Europe infrastructure is expanded through new capability development and infrastructure refresh activities. Key Activities ¢ Providing support to the SOC analysts in a timely manner for any security incidents that have been escalated. ¢ Key contact for dispute resolutions for Incident and Vulnerability management. ¢ Research events to correctly identify breaches of security policy. ¢ Conduit for ITS Compliance team escalations and resolutions. ¢ Project management of new tool-sets and enhancements to existing technologies (e2e - OAC, OAT, capacity management, training, warranty, process, procedure) for handover to the SOC ¢ On Call for Severity 1 Incidents. ¢ Core hours cover for SOC. ¢ Working with our partners in RCCS and Computacenter as regards to Security Awareness training. ¢ Working in liaison with all ITS departments in e2e projects. ¢ Working with ITS Project and Technical teams in drafting Technical Security Requirements for alerting and monitoring. ¢ Working with ITS team to integrate access and authentication workflows into the SOC. ¢ Working with HR to define and report on policy violations. Key Interfaces ¢ IT Security Operations Centre staff across other shifts ¢ ITS Department ¢ RCCS Information Security Management ¢ Engineering ¢ Change Management ¢ 1st line, 2nd, 3rd line support / resolver teams ¢ Line of Business & Project Sponsors Desired Experience This role requires a broad understanding and demonstrated practical experience which is likely to include the following: " Strong and demonstrable experience across a wide variety of technology disciplines and deep understanding of Cisco devices, Microsoft Windows, Solaris, AIX and Linux. " Knowledge and understanding of security monitoring, detection, prevention and control systems including Anti-Virus, Web Proxies and Security Software. " Good understanding of middleware and application server products. " Must have understanding of network architecture; general database concepts; document management; hardware and software troubleshooting; electronic mail systems, such as Exchange and computer forensic tools such as EnCase, Access Data, and FTK. " Industry standard Malware Analysis skills and reverse-engineering malicious software to examine inner-workings of malware in the context of forensic investigations, incident response, " Ability to investigate and learn new technologies quickly. " Excellent numerical, logical and analytical skills. " Excellent written (Excel, Word, Visio, MS Project) and oral communication skills. " Ideally educated to Degree standard or qualified in an IT security related subject (e.g. CISSP) or equivalent experience. " Preferable prior experience in large / blue chip organisations and ideally, financial services experience (particularly in payments). " Familiar with industry standard methods, and security practices CIA, AAA etc " Good understanding of protocols/technologies including SSH, SSL, PKI, VPN, HTTP, RDP etc. " Familiar with current techniques and toolsets including but not limited to: o SIEM toolsets o Intrusion and Prevention/Detection Systems o Vulnerability Scanners o Host Integrity Monitoring o Firewall policy auditing and verification o AV o Web Proxies " Worked with industry standard processes relating to service, change management and governance, such as ITIL incident and change management, Prince, Patch Management, Data Centre processes, PCI DSS, SAS70 and COBIT / COSO based controls. " Broad and demonstrable experience of working with a diverse set of stakeholders, applying technology capability for business benefit.
Skills Required :
Apply: IE981
Featured: Yes
Date: Monday, 05 November 2025
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